Coronavirus Updates

DPD - Coronavirus Update #6 - 02/04/2020

"The world-wide situation is ever-changing which is why we’ve created a simple look-up table for each country showing the latest status on shipping. We’ve also attached a list of postcodes to which we cannot deliver."

To see all restricted postcodes, click here

To see all other countries on DPD's Classic service and the impact, click here

DPD - Coronavirus Update #5 - 27/03/2020

To see all restricted postcodes, click here

To see all other countries on DPD's Classic service and the impact, click here

DPD - Coronavirus Update #4 - 26/03/2020

To see all restricted postcodes, click here

To see all other countries on DPD's Classic service and the impact, click here

DPD - Coronavirus Update #3 - 25/03/2020

"We can confirm that all our parcel collection, sortation and delivery operations are continuing as normal. Our service levels have also been excellent throughout our network.

Delivery network

In addition to the new contact free delivery processes we have implemented in recent weeks, we have now introduced a new Swap It process which eliminates contact and ensures social distancing. With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving. Yesterday we also suspended our DPD Pickup service to comply with the Government's advice to close non-essential shops.

Social Distancing for our people

We are doing everything possible to support our people and we have implemented new social distancing measures for everyone at work to help reduce social interaction between people. This involves staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles. We are also operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people. We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience"

DPD - Coronavirus Update #2 - 24/03/2020

Austria
Operations continue as normal, although expect delays of up to 24 hours - There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries

France
Operations continue as normal, although expect delays of up to 24 hours - Operations continue as normal. All non-essential shops have been closed(supermarkets and pharmacies remain open) which is impacting on deliveries. There is a reduced number of pick up points which is affecting the ability of customers to collect parcels. Reduced European Import Collection Service - with France only collecting on Monday, Tuesday and Thursday until further notice.

Germany
Operations continue as normal, although expect delays of up to 24 hours to Bavaria - Operations continue as normal. There are long delays at borders due to the extra checks on people which is impacting on our vehicle arrival times. All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries. Our drivers will not ask customers to sign for their delivery unless they are high value items. Our ship to shop, deliver to neighbour, and specific date delivery are no longer available.

Spain
Operations continue as normal, although expect delays of up to 24 hours - Operations continue as normal. The Spanish Government has issued advice for much of the country to self-isolate which will impact deliveries. All non-essential shops have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Italy
Operations continue as normal, although expect delays of up to 24 hours Non essential B2B deliveries not possible and there are postcodes that we are unable to deliver to - Operations continue as normal. Due to areas being in quarantine we are unable to deliver to the following postcodes - see a full list of restricted areas here. All non-essential shops and businesses have been closed (supermarkets and pharmacies remain open) which is impacting on deliveries.

Poland
Operations continue as normal, although expect delays of up to 24 hours - Operations continue as normal. There are delays at borders due to the extra checks on people which is impacting on our vehicle arrival times. Some shops are closed although this hasn’t impacted our last mile delivery

To see all other countries on DPD's Classic service and the impact, click here

Coronavirus Update #1 - 23/03/2020

As we continue to monitor the coronavirus (COVID-19) situation very closely, we are doing our best to prepare for each eventuality and ensure that our service to you will be as robust and consistent as possible through this unprecedented time.

Our top priority remains the health, safety and well-being of our employees, customers, partners and their families. We have therefore put many measures in place to mitigate risk, including enabling our teams to work from home, additional hygiene measures, non-contact deliveries and travel suspensions.

Our sales office lines remain open and functional and our stock and ability to deliver to you remains strong.

Specifically, we are taking the following actions:

Product Availability

The majority of our suppliers continue to produce and we have strong stock levels to ensure that we can continue to supply your preferred products, as a majority of our products are imported we are working closely with our overseas partner to minimise disruptions in availability,

Your sales contact is informed of any possible future issues with supply and will be on hand to answer any questions you may have. Please continue to to liase with your account manager if you have any questions.

Deliveries

Our warehouses and logistics operations are running as usual at present however delays in deliveries across the DPD and Parcelforce network are expected, we will be keeping you informed regularly

We thank you for your shared trust at this testing time for many and assure you of our utmost efforts in ensuring we deliver a service with minimal disruptions.